Shipping

Processing and U.S. Shipping

Normal processing time is 5–10 business days, excluding weekends and U.S. holidays. Some items may require assembly or additional preparation.

Processing time does not include shipping transit time. Tracking information will be emailed once your order ships.

  • USPS Ground: $5.75 within the United States
  • Free Standard Shipping: On U.S. orders over $99, calculated after discounts and before taxes

Delivery dates are estimates and are not guaranteed. If we cannot ship within the stated processing period, we will contact you with an updated estimated date and available options.

International Shipping

International shipping rates are calculated at checkout. Delivery times vary by destination and may be affected by customs clearance, local holidays, carrier delays, or other circumstances outside our control.

Unless explicitly stated at checkout, international shipments are sent with duties and taxes unpaid. Customers are responsible for all import duties, taxes, VAT, customs clearance fees, brokerage fees, and other charges imposed by the destination country or carrier.

Refused or Undeliverable International Packages

If an international shipment is refused, unclaimed, or returned because applicable charges were not paid, all return shipping, customs, duties, carrier, storage, and related fees will be deducted from any eligible refund.

If these costs equal or exceed the order amount, no refund will be issued. Original shipping charges are non-refundable. Any eligible refund will be processed only after the returned package has been received and inspected.

If the package is abandoned or destroyed and cannot be returned to us, no refund will be issued.

Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address. Additional charges caused by an incorrect or incomplete address may be deducted from any eligible refund or charged before reshipment.

If a package is lost, damaged, or marked as delivered but cannot be located, please contact the carrier and email lucygoldsales@gmail.com. Keep the item, packaging, and shipping label if the shipment arrives damaged.

We will assist with carrier inquiries when possible, but carrier delays and investigation decisions are outside our control.