Returns & Exchanges
We take great pride in the quality of our jewelry. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of the confirmed delivery date.
Email lucygoldsales@gmail.com with your order number, a description of the issue, and clear photographs of the item and packaging.
Eligibility
Returns, exchanges, replacements, or refunds are accepted only for:
- Manufacturing defects
- Damage incurred during shipping
- An incorrect item received
We do not accept returns for change of mind, personal preference, incorrect size selection, or items that have been worn, used, altered, or damaged after delivery.
Natural Variations and Normal Wear
Natural gemstones may vary in color, pattern, clarity, texture, shape, and size. Handmade jewelry may also have slight variations. These characteristics are not considered defects.
Tarnishing, scratches, discoloration, fading, or plating wear caused by normal use, skin chemistry, moisture, perfume, cosmetics, chemicals, improper care, or improper storage are not considered manufacturing defects.
Custom and Special-Request Items
Custom-made, personalized, and special-request items are final sale unless they arrive damaged, defective, incorrect, or different from the approved specifications.
Return Authorization and Refunds
Please do not return an item without prior authorization. If approved, we will provide the return address and instructions by email. Unauthorized returns may not be accepted or refunded.
Approved returns will receive a replacement, exchange, or refund to the original payment method after the returned item has been received and inspected.
Please allow 5–10 business days for refund processing. Original shipping charges are non-refundable unless the issue resulted from our error.
