Returns & Exchanges

 

We take great pride in the quality of our jewelry. If you receive an item that is damaged or defective, you may return it within 14 days of receipt for a replacement or refund.

🔄 Return Eligibility:

  • Returns or exchanges are only accepted for items with manufacturer defects or damage incurred during shipping.

  • Damage caused by misuse, drops, exposure to chemicals or water is not eligible for return or refund.

📧 Please email us at lucygold2018@gmail.com with the following:

  • A detailed explanation of the issue

  • Clear, high-resolution photos of the damage or defect

🚫 Non-returnable items include:

  • Custom-made or special-request items

  • Items damaged due to improper handling or intentional alteration

📦 Return Address:

Lucy Gold Jewelry
Attn: Returns Dept.
460 Flat Hills Rd.
Amherst, MA 01002
USA

We truly appreciate your understanding and are always here to help resolve any concerns you may have! 💛